The safety of guests and staff is our top priority. We have always maintained high standards of cleanliness and now these measures have been strengthened and integrated to protect against COVID-19.
The combination between common sense and the updated protocols will allow you to live your Tuscan holiday in complete safety.
All guests will be required to pre-register online, in order to reduce contacts and streamline check-in operations upon arrival at the Agriturismo.
On departure you can verify and pay your bill straight from your phone.
Should you wish to reach out to the personnel, you’ll still be able to pay by credit card, directly on your device.
STAFF: all staff is subjected to temperature control upon arrival at the Agriturismo.
GUESTS: the temperature is measured upon arrival.
Please Note: if you or a member of your family have a temperature higher than 37.5 °C we will not be able to welcome you into the apartment, but we will provide you with the data of the closest healthcare facility to contact.
Before traveling, make sure to be in good health and check that you do not have a fever.
STAFF and GUESTS: everyone is required to sign a self-certification stating that they have no flu symptoms and that they have not come into contact with people affected by the virus or currently in quarantine *.
STAFF: the staff wears a protective mask in the presence of guests, during the cleaning of the apartments and common areas.
In addition to the mask, the staff also wears disposable gloves during meal preparation.
GUESTS: the mask must be worn in indoor common areas. Outdoors no mask is required when it is possible to maintain a minimum distance of 1m between people from different families.
The large spaces of Colleverde, surrounded by nature, will allow you to wear masks as little as possible!
In these past months, we have learned how essential it is to wash our hands often, which is why detergent dispensers in 70% alcohol solutions are available throughout the facility.
Furthermore, in the apartments and in the common bathrooms you can wash your hands with soap and water.
Daily sanitization of all common areas.
Daily sanitization of all critical points of contact (handrail, handles, pool and relaxation loungers, chairs, balls, etc.).
Disinfectant spray available for guests for further sanitization just before using seats, sunbeds, balls, etc.
Guarantee of natural air exchange in all rooms for common use and toilets.
Sanitization of rooms and furniture before the arrival of the guests.
For each accommodation, the housekeepers will use new cleaning tools (differentiated cloths, gloves, etc.).
Natural air exchange guaranteed.
The linen is washed and disinfected by an external professional laundry.
The kitchen kit (dishes, cutlery, glasses, cups, etc.) is washed and disinfected in a professional dishwasher.
Upon opening and then monthly: chemical and microbiological analyses *.
Several times a day: control of active and combined chlorine, and pH.
Sunshades and relative deckchairs are arranged at a distance of at least 3 mt (each family will have an area of 10 square meters *), please do not move them, at risk of getting too close to another family unit.
The size of our swimming pool allows bathing for 12 people at the same time (7 sqm of water per person *). We invite you to keep a safe distance from people not belonging to your family, even in the water.
Near the swimming pool, you will find information signs, furthermore, our staff is available for all clarifications.
Swimming cap required
Before entering the pool: mandatory shower with soap
Babies and young children: mandatory containment diapers
It is forbidden to: spit, blow your nose, urinate, …
We count on the good behaviors of all guests to maintain the indicated security measures.
Parents/caretakers must supervise children for compliance with distancing and hygienic-behavioral rules.
Each apartment has its outdoor table with chairs and umbrella, clearly identified.
Additionally, the park around the villa is scattered with tables and garden sofas available to all, and dully-spaced; make sure you do not occupy them if guests of a different family unit are already sitting.
If you experience a fever or flu-like symptoms during your stay, let us know immediately. We will notify the local health authorities to ensure that both you, your family, the rest of the guests and staff are taken care of promptly and carefully.
Your data, which we record at check-in, will be available to health authorities within 14 days of your departure *, to allow tracking in case of contact with a person tested positive for the Covid-19 swab, in compliance with privacy and specific Covid-19 regulations.
We are not allowed to leave paper materials (brochures, flyers, books, newspapers, …) available to guests *. We will be happy to provide you with them based on your requests.
We are at your disposal in person when possible, and always through chats on social networks, WhatsApp, Viber, and Messagenet.
Moreover, the Colleverde digital Concierge can be consulted from any device and is updated with all our knowledge of the area.
Please be careful not to forget personal effects in the common areas.
Remember to leave chairs and sunbeds free when you are not present, for example, do not leave the towel on the deckchair when you will not return to the pool for a few hours.
* as per the provisions of Ordinance no. 60 Tuscany region of 05/27/20